Question 1

What is Erivault?

Accepted Answer

Erivault is an AI-powered evidence platform for UK tenancies. It creates tamper-proof records of property condition at check-in, mid-tenancy and check-out, helping to prevent deposit disputes.

Question 2

Who can use Erivault?

Accepted Answer

Erivault is designed for tenants, landlords, letting agents, property managers, and contractors involved in UK private rented sector properties.

Question 3

How do I sign up?

Accepted Answer

Click 'Get Started' on our homepage, select your role (Tenant, Landlord, Agent, etc.), choose a plan, and complete the registration. All paid plans include a 14-day free trial.

Question 4

Is there a free trial?

Accepted Answer

Yes, all paid plans include a 14-day free trial. No credit card is required to start. Invited tenants can use the platform free when their landlord or agent has an active subscription.

Question 5

How does the evidence capture work?

Accepted Answer

Evidence is captured using our mobile app with live camera only (no gallery uploads). Each photo is automatically timestamped, geotagged, and assigned a tamper-proof checksum.

Question 6

Can I upload existing photos?

Accepted Answer

New evidence must be captured live through the app for verification. However, you can import existing inventory reports through our Migration Wizard - these are marked as 'Legacy Evidence'.

Question 7

What devices are supported?

Accepted Answer

Erivault works on any modern smartphone (iOS or Android) and tablets. Desktop browsers can access dashboards and reports, but evidence capture requires a mobile device.

Question 8

How are reports generated?

Accepted Answer

Reports are automatically generated from your captured evidence. Our AI assists with condition summaries, which you can review and edit before publishing.

Question 9

Are reports accepted by deposit schemes?

Accepted Answer

Yes, our reports are structured for UK deposit schemes (TDS, DPS, MyDeposits). They include timestamped photos, condition notes, and can be exported as evidence packs for disputes.

Question 10

What if there's a dispute?

Accepted Answer

Erivault provides the evidence infrastructure. If a dispute arises, you can export a complete evidence pack including check-in, mid-term and check-out reports, plus your journal timeline.

Question 11

How much does it cost?

Accepted Answer

Tenants: Free (invited) or from £9.99 per tenancy. Landlords: From £14/month (up to 20 properties). Agents/PMs: From £36/month. See our Pricing page for full details.

Question 12

Can I change my plan?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect from your next billing date.

Question 13

What happens if I exceed my property limit?

Accepted Answer

We'll notify you and suggest an upgrade. You won't be able to add new properties until you upgrade or remove existing ones.

How can we help you?

Frequently Asked Questions

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